KB010 Anti Virus Folder Exclusions

Virus Protection on the Main and Distributed Servers

ShoreTel allows the use of industry-standard virus protection software on the main and distributed
servers.
ShoreTel Anti-Virus Folder Exclusions
The following folders and sub folders MUST be excluded from Virus checker software or disk backup/
restore software:

HQ/ DVS Server
32-Bit:
Drive:\Program Files\Shoreline Communications
Drive:\Shoreline Data\

64-Bit:
Drive:\Program Files (x86)\Shoreline Communications
Drive:\Shoreline Data\

Communicator Client
32-Bit:
Drive:\Program Files\Shoreline Communications
Drive:\Documents and Settings\%User%\Application Data\Shoreware Client\

64-Bit:
Drive:\Program Files (x86)\Shoreline Communications
Drive:\Users\%User%\AppData\Roaming\ShoreWare Client

Contact Center Agent Toolbar
32-Bit:
Drive:\Documents and Settings\%User%\Application Data\ShoreTel Contact Center
Drive\Documents and Settings\%User%\Local Settings\Application Data\ShoreTel

Contact Center
64-Bit:
Drive:\Users\%user%\AppData\Roaming\ShoreTel Contact Center
Drive:\Users\%user%\AppData\Local\ShoreTel Contact Center

Communicator Client
32-Bit:
Drive:\Program Files\ShoreTel
64-Bit:
Drive:\Program Files (x86)\ShoreTel